Hi, I'm Abhishek đź‘‹
Crafting software that scales, serves, and lasts.
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About

Seasoned Software Engineer with a passion for building innovative, scalable, and maintainable products. Currently leading software architecture at Confido.health, driving technology design and execution to enable secure, high-performance healthcare solutions. Previously, as one of the founding engineers at Eltropy, contributed to developing the leading digital communication platform for financial institutions—driving innovation across voice systems, intelligent routing, scheduling, and AI assistants. Played a pivotal role in scaling the company from a few clients to over 700+, achieving over 50x revenue growth. A versatile backend developer with deep expertise in Go, Java, and distributed systems, combining technical excellence with strong leadership and mentorship to deliver impactful solutions.

Work Experience

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Eltropy

February 2024 - August 2025
Associate Product Architect
Bangalore
  • Native E-Sign: Designed the architecture for implementing native E-Sign functionality, creating a robust framework based on a multi-step state machine.
  • Voice+: Designed and implemented browser-based voice calling functionality for the platform, enabling contact center executives to conduct seamless inbound and outbound calls. Enhanced the system with advanced features such as voice conferencing, call recording, analytics, and integrated Conversational Intelligence capabilities. This solution is currently adopted by approximately 10 enterprise clients and has facilitated over 1 million voice calls to date.
  • Skill Based Routing: Designed and developed an intelligent skill-based routing engine that dynamically directs customer requests to the most qualified agents based on expertise, language, and other key attributes. Serving as the core routing engine for all request types including text, chat, voice, video, and appointments channels within Eltropy's digital communication platform.
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Eltropy

April 2022 - January 2024
Senior Software Engineer
Remote
  • Appointment Management: Developed a real-time appointment scheduling system for financial institutions, enabling calendar integration and multi-channel bookings (phone, video, walk-in); adopted by 100+ customers with 100K+ appointments scheduled. Implemented robust lifecycle management using Temporal to orchestrate booking, reminders, rescheduling, and cancellations.
  • AI Assistants: Engineered the foundational framework and developed Virtual Assistants (Voice, Web, and Text) leveraging RASA for Natural Language Understanding (NLU) and Voiceflow for dialog management. Designed and implemented a CI/CD pipeline that automated NLU model training based on conversation design via a no-code tool, and orchestrated seamless deployments to serverless Kubernetes containers. Enabled auto-scaling and scale-to-zero features, reducing manual intervention and achieving a 30% decrease in infrastructure costs.

Education

Skills

Go
Python
Java
Spring Boot
C++
Lua
MongoDB
PostgreSQL
Redis
DynamoDB
Temporal
RabbitMQ
EMQX
Consul
Jaeger
Ngrok
Git
Docker
Jenkins
Envoy
ELK Stack
REST
SOAP
gRPC
Kubernetes
AWS
GCP
LinkedIn
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